EAT WHAT YOU GET EVEN THOUGH YOU DID NOT ORDER IT!

I ordered a sandwich from Sandwich Baron (Illovo) today using their 'On-Line- option. I chose the White Bread Option - NOT TOASTED WHITE BREAD! When my sandwich was delivered I noticed that it is toasted. NOT WHAT I ORDERED!!!<br> <br> I phoned the branch and wanted them to take back this sandwich and deliver WHAT I ORDERED and I was told - very rudely - that It cannot be done!! <br> <br> I think this is PATHETIC - THEY made the mistake and they are not willing to rectify it!!! <br>