Dry out chicken

I've just received my lunch that I order an hour ago, I ordered Banting Option 1 lunchbox 3, the chicken is too dry and slightly burnt, I can't even swallow it, this was the first and last time I've ordered this option, not even sure if I still want to order from them anymore....Usually I'd order Banting Breakfast box1 and its always good, I don't know weather the chicken is fresh or old. I'm soo disappointed with them :( what a waste of my R37