AC
Ashleigh C
1 reviews | Active since Oct 2016
14 Oct 2020, 12:33
Bad delivery service.
Waited an hour and a half for my french loaf to be delivered, it was ordered toasted so naturally it should be warm on arrival. It was not.
I called the restaurant to find out where the driver was, they advised me that delivery time cannot be estimated due to there only being two drivers who deliver a number of orders in one trip.
I truly think this is very bad management given that they do not partner with Uber eats or Mr D delivery. Which should be considered to avoid customer disappointment.
Other than that my sandwich was still tasty regardless of the condition it was in, the bread had hardened due to the long delivery time and they should remove the option of having your sandwich cut in two or three sections if they are not going to care to do it anyways.
Definitely the biggest disappointment from my favourite food place.
The driver also had no idea that my food had been paid online already and stood expecting payment, this is just uncomfortable and should really be avoided. I had to sternly tell him that it was in fact paid
Helpful (0)
Replies (7)0
Replies (7)
Sandwich Baron's replyOfficial
14 Oct 2020, 14:19Dear Ashleigh,
I am sorry to hear that you have had this bad experience. I am unable to take it up with the store because I do not know which store it is. Nearly all the stores are with Mr. D.
I am sorry to hear that you have had this bad experience. I am unable to take it up with the store because I do not know which store it is. Nearly all the stores are with Mr. D.
Sandwich Baron's reply14 Oct 2020, 14:19
Official
Dear Ashleigh,
I am sorry to hear that you have had this bad experience. I am unable to take it up with the store because I do not know which store it is. Nearly all the stores are with Mr. D.
I am sorry to hear that you have had this bad experience. I am unable to take it up with the store because I do not know which store it is. Nearly all the stores are with Mr. D.
AC
Ashleigh C's updateReviewer Update
14 Oct 2020, 14:25Sandwich Baron Bedfordview.
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Ashleigh C's update14 Oct 2020, 14:25
Reviewer Update
Sandwich Baron Bedfordview.
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Ashleigh C's updateReviewer Update
14 Oct 2020, 14:26Mr Delivery does not pick up this store, or at least not in my area.
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Ashleigh C's update14 Oct 2020, 14:26
Reviewer Update
Mr Delivery does not pick up this store, or at least not in my area.
Sandwich Baron's replyOfficial
14 Oct 2020, 15:22Dear Ashleigh,
I will take it up with the store. Meanwhile do you not fall under another store for your area. Thank you for letting us know.
I will take it up with the store. Meanwhile do you not fall under another store for your area. Thank you for letting us know.
Sandwich Baron's reply14 Oct 2020, 15:22
Official
Dear Ashleigh,
I will take it up with the store. Meanwhile do you not fall under another store for your area. Thank you for letting us know.
I will take it up with the store. Meanwhile do you not fall under another store for your area. Thank you for letting us know.
AC
Ashleigh C's updateReviewer Update
14 Oct 2020, 15:29My area on the online ordering system is classified under bedfordview, in an attempt to not confuse anyone any further I had not chosen the area that is closer to me, instead I had chosen the address that was mine. I might try that in future, because bedford sandwich baron will definitely not hear from me again, it is not the first time they have disappointed.
AC
Ashleigh C's update14 Oct 2020, 15:29
Reviewer Update
My area on the online ordering system is classified under bedfordview, in an attempt to not confuse anyone any further I had not chosen the area that is closer to me, instead I had chosen the address that was mine. I might try that in future, because bedford sandwich baron will definitely not hear from me again, it is not the first time they have disappointed.
AC
Ashleigh C's updateReviewer Update
14 Oct 2020, 15:33Houghton, Melrose crossing and Rosebank are my closest stores, maybe the online system needs to be updated. I am in Orange Grove which as mentioned above, is listed under Bedfordview. If i could suggest, the system would be alot easier if the client can fill in their own address, that way we are not forced into choosing a location already set out in the drop box. this will eliminate my frustration as well so that the store chosen is not 20- 30 minutes away.
AC
Ashleigh C's update14 Oct 2020, 15:33
Reviewer Update
Houghton, Melrose crossing and Rosebank are my closest stores, maybe the online system needs to be updated. I am in Orange Grove which as mentioned above, is listed under Bedfordview. If i could suggest, the system would be alot easier if the client can fill in their own address, that way we are not forced into choosing a location already set out in the drop box. this will eliminate my frustration as well so that the store chosen is not 20- 30 minutes away.
AC
Ashleigh C's updateReviewer Update
14 Oct 2020, 16:06 Following some much needed criticism, I am very happy with the rapid response and efforts made from the Sandwich Baron team to apologise for bad service delivery.
I was immediately contacted and believe this store strives in improving their quality of service.
I believe that credit should be given where it is due.
Thank you to all that assisted me and went out of their way to make my day brighter by resolving my query! This is what we strive for as a country to help others improve their businesses not by bashing but instead by suggesting new ways to build and succeed.
Thank you Sandwich Baron. I will be supporting you in the future.
I was immediately contacted and believe this store strives in improving their quality of service.
I believe that credit should be given where it is due.
Thank you to all that assisted me and went out of their way to make my day brighter by resolving my query! This is what we strive for as a country to help others improve their businesses not by bashing but instead by suggesting new ways to build and succeed.
Thank you Sandwich Baron. I will be supporting you in the future.
AC
Ashleigh C's update14 Oct 2020, 16:06
Reviewer Update
Following some much needed criticism, I am very happy with the rapid response and efforts made from the Sandwich Baron team to apologise for bad service delivery.
I was immediately contacted and believe this store strives in improving their quality of service.
I believe that credit should be given where it is due.
Thank you to all that assisted me and went out of their way to make my day brighter by resolving my query! This is what we strive for as a country to help others improve their businesses not by bashing but instead by suggesting new ways to build and succeed.
Thank you Sandwich Baron. I will be supporting you in the future.
I was immediately contacted and believe this store strives in improving their quality of service.
I believe that credit should be given where it is due.
Thank you to all that assisted me and went out of their way to make my day brighter by resolving my query! This is what we strive for as a country to help others improve their businesses not by bashing but instead by suggesting new ways to build and succeed.
Thank you Sandwich Baron. I will be supporting you in the future.