1 reviews | Active since May 2018
Avoid - extremely poor service
Worst experience I have ever had ordering food. I ordered via the online system and the transaction went through on my credit card. 40 minutes later I received an e-mail that my order had failed. I then tried to place it telephonically, and was advised that my order would arrive within 10 minutes. More than an hour later I tried to contact them again and was advised that their driver was "having problems". They promised to track delivery and call me immediately, which they did not do. When I phone again I was advised that it would be at least 30 minutes more before delivery. That is close to 2 and a half hours for delivery of a sandwich - completely ridiculous.
Hi Sandra,
I am sorry that you had a bad experience with our on line ordering which was then followed by bad service from the store. You did not say which store it was. Please let me know so I can take it up with them.
The on line ordering site you used was extremely old and the payment system could not communicate with the on line site if a store was down and the payment would go through if the order failed. This will never happen again as we have just launched a brand new site.
I hope you received your refund timeously and apologise for your bad experience.
Kind regards
Sally, Sandwich Baron Head Office
Best regards,
Hi Sandra,
I am sorry that you had a bad experience with our on line ordering which was then followed by bad service from the store. You did not say which store it was. Please let me know so I can take it up with them.
The on line ordering site you used was extremely old and the payment system could not communicate with the on line site if a store was down and the payment would go through if the order failed. This will never happen again as we have just launched a brand new site.
I hope you received your refund timeously and apologise for your bad experience.
Kind regards
Sally, Sandwich Baron Head Office
Best regards,