Absolute disregard towards customers

I called this morning , the time was just before 10h30, lets say 10h29 for arguments sake. To order the Chicken on the run special, after being asked a whole series of questions , my name, to spell my name, contact number , company address etc.. I was informed at 10h32 oh no sorry mam its too late you cant place the order. The phone was then given to the owner Keith who bluntly refused to assist me and confirm he just did not want to help me, blaming the system had cut off at 10h30 . We order on a very regular basis and not one special at a time, often 5 or more. If the orders are time sensitive staff needs to be trained accordingly and take orders first before the 20 questions. i then suggested he could run the order and process it the next day to bypass the system and ensure his store still receives the sales. He again refused and said he is not willing to help.<br> <br> We then went further and called head office (very helpful), who informed me that this is not acceptable and went further to arrange the order to be sent from another branch.<br> <br> Our company will no longer buy from this Randburg store as a result .<br> <br> Thank you for taking the time to read my complaint.