Terrible Experience

<p>My husband saw a car that he was interested in buying at the dealership. He then went to have a look at it and called me to tell me to go and check it out. I went through to the dealership and a guy by the name of Munya helped me. Immediately I asked him for applications because my husband wanted the car. I left and went to get all the necessary documents. Unfortunately I couldnt make it to go back with the documents until about 2 days later. I arrived at the dealership and completed the expense form and handed all documents to Munya.</p> <p> </p> <p>He called me the next day saying that the application was declined. No problem. I then asked if we cant do the application on my husbands name but he doesnt have a drivers licence, Munya told me its fine we will do the application with my drivers licence. When i was at the dealership after him telling me that my application was declined, he mentioned that there was someone else there to see the car and they also want to buy it. I told Munya to give me another application same time that i could complete because i really want my husband to get that car. I then made my husband go to the bank the same day and went to collect the application for him to sign. The next day, i took all documents to Munya and he said he will submit and contact me the Monday.</p> <p> </p> <p>Munya called me the monday and told me the application is pre-approved, its just sitting for verification. No problem. I called the next day, and he said he is still waiting. I called him a few times that day to follow up and his response each time was that it takes time, they will get back to him. Some lady called my husband to find out about his license and said my husband said that he will be getting it in March. He then called me round about the Friday saying that the people said that we will have to wait for my husband to get his license and then we can come and apply again but the verification will still be there. I then immediately took a drive to the dealership ... to find the worst waiting there for us.</p> <p> </p> <p>On arrival at the dealership, I went straight to Munya and asked him what is going on. He said to me i must go to the bank and get them to complete an offer to purchase. I told him to give me the form. He went to what looked like his Managers office and the manager came out with a form asking me what bank we are going to go to. I told him my husband banks with ABSA so we will go there. The manager then told me that we should try Std bank because they have someone there that will help us quickly. So i told him we will go and try at Std bank.</p> <p> </p> <p>The Manager then told us to hold on one sec and went back to his office. Coming back saying this 'NO SORRY GUYS BUT THIS CAR HAS ALREADY BEEN SOLD, THE PEOPLE DROVE DOWN FROM KZN TO FETCH THE CAR YESTERDAY</p> <p> </p> <p>At this point I was so angry that I looked at Munya and asked him why he then made me ride up and down and make so many phone calls for nothing knowing that the car is gone. Munya had a grin on his face and said Ay im sorry i thought the car was gone for valuation. My dad then asked the Manager who was the salesman that sold the car and he said MUNYA.</p> <p> </p> <p>I walked out of the dealership a very very ANGRY CUSTOMER and said will never go back there again!!!</p> <p> </p> <p>TERRIBLE CUSTOMER SERVICE TO THE MAX</p>