DC
Dennis C
1 reviews | Active since Aug 2017
23 Aug 2017, 14:22
Standard Bank says no debt review payment received for February
I do not understand. The pda took my money for February but Standard bank says they never received the money. How can this be? You guys better sort this out right now!
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Replies (3)0
Replies (3)
Sandton Debt Counselling's replyOfficial
23 Aug 2017, 14:56Good Afternoon d.colebray,
Thank you for raising your concern.
We have received your email yesterday and did respond with the reason as to why some credit providers say that they did not receive a payment for February.
Your debt review payment was in fact distributed to all your credit providers as per our payment plan. The problem is that February only had 28 days and your debit order ran over a weekend. The successful payment status reached our PDA on the 27th of February and distribution took place on the 3rd of March as the PDA must make sure that the debit order does not get disputed.
Standard Bank therefore, according to their system, received 2 payments for the month of March, but their system sees no payment for February. This is a common problem with this specific credit provider and they do know about it, but it doesn’t seem like they are interested in resolving the issue by upgrading their systems.
On normal months, your payment will be distributed before the last day of the month and therefore the payment will show up for the specific month.
All credit providers are aware that payments get released a few days after the debit order strike date and do not have any issue with this.
We apologize for the inconvenience and assure you that your Debt Review is safe and that everything is in order.
We have sent you proof of the distribution and we are waiting for a statement from the bank which we will forward to you as soon as we receive it.
If you have any further queries, please do not hesitate to contact us on ***.
Kindest Regards,
Sandton Debt Counselling's reply23 Aug 2017, 14:56
Official
Good Afternoon d.colebray,
Thank you for raising your concern.
We have received your email yesterday and did respond with the reason as to why some credit providers say that they did not receive a payment for February.
Your debt review payment was in fact distributed to all your credit providers as per our payment plan. The problem is that February only had 28 days and your debit order ran over a weekend. The successful payment status reached our PDA on the 27th of February and distribution took place on the 3rd of March as the PDA must make sure that the debit order does not get disputed.
Standard Bank therefore, according to their system, received 2 payments for the month of March, but their system sees no payment for February. This is a common problem with this specific credit provider and they do know about it, but it doesn’t seem like they are interested in resolving the issue by upgrading their systems.
On normal months, your payment will be distributed before the last day of the month and therefore the payment will show up for the specific month.
All credit providers are aware that payments get released a few days after the debit order strike date and do not have any issue with this.
We apologize for the inconvenience and assure you that your Debt Review is safe and that everything is in order.
We have sent you proof of the distribution and we are waiting for a statement from the bank which we will forward to you as soon as we receive it.
If you have any further queries, please do not hesitate to contact us on ***.
Kindest Regards,
DC
Dennis C's updateReviewer Update
23 Aug 2017, 15:32Thank you candice, after our telephonic conversation and finding the email in my spam box, i am happy. Thank you for the excellent and fast service I have received
DC
Dennis C's update23 Aug 2017, 15:32
Reviewer Update
Thank you candice, after our telephonic conversation and finding the email in my spam box, i am happy. Thank you for the excellent and fast service I have received
Sandton Debt Counselling's replyOfficial
06 Dec 2021, 13:37Dear Dennis,
Thank you so much for your reply and I am glad that this was sorted out.
We only noticed now that you rep**** to our message, better late than never! We know that we have walked the path together and that you are a happy client and thank you.
Regards,
SDC Support
Thank you so much for your reply and I am glad that this was sorted out.
We only noticed now that you rep**** to our message, better late than never! We know that we have walked the path together and that you are a happy client and thank you.
Regards,
SDC Support
Sandton Debt Counselling's reply06 Dec 2021, 13:37
Official
Dear Dennis,
Thank you so much for your reply and I am glad that this was sorted out.
We only noticed now that you rep**** to our message, better late than never! We know that we have walked the path together and that you are a happy client and thank you.
Regards,
SDC Support
Thank you so much for your reply and I am glad that this was sorted out.
We only noticed now that you rep**** to our message, better late than never! We know that we have walked the path together and that you are a happy client and thank you.
Regards,
SDC Support