Safety risks at Sandton City Parkade - BEWARE of being at the Mall late at night

I had a terrible experience at the parkade of Sandton City 2 weeks ago, at night. I have advised Sandton City of the experience via their website. I also called the parking centre management and was provided the contact details for the Manager. I left a voicemail on his mobile but 2 weeks later, I have received no contact from either parties. Showing, in my view that they are not concerned about theiir patrons. Please BEWARE, there are security risks of being at Sandton City late at night. Please ensure that you don't leave late. I was there till 9pm and found pay stations were not working but instead of getting assistance from the control room help function, I was sent driving around to about 4 different pay stations, in a deserted car park, for about 30 mins although I voiced my concerns over security in a deserted car park. After telling the lady sitting in the control room that I needed someone to escort me to a fully functional pay station, I was told that she could not request guards to follow me around and unless I pay she cannot help me. How inconsiderate and indifferent! This is seemingly the attitude of Sandton City as well as they have ignored my attempts to log a complaint. Please beware and leave the Mall while it is still bright and busy. In this day and age it is very likely that it could be a syndicate working with parkade staff to hijack patrons. Why else would someone not assist me when it was their job - the pay stations they were managing, that were dysfunctional?