Intellepark boom gate ticket intercom customer experience

<p>just before 7pm i went to SC and used the Alice lane entrance ,only two boom gates were working ,drove to the middle gate and it stated there were no tickets available ,there was a que of cars behind me no way of reversing out,requested intercom help ,lady who responded advised its fine she would let me in and that when I am ready to leave I should buzz at the pay point and they will issue me with a ticket to pay ,around 10pm I was ready to leave,asked guard on 3rd level to confirm the process I should follow ,he advised otherwise and told me to go to the book gate and buzz they would assist me ,drove to the Alice lane exit gate 2nd from the right advised I needed to exit and explained the story lady advised I have to go back to pay point and that the guards advised me incorrectly , she suggested leave my car and walk back or I reverse back wards (which was not going to happen ), told her I cannot leave my car alone can they atleast call a guard to watch my car ,she insisted it is safe there are cameras and I still said I would prefer leaving my car attended ,she said she would call guard ,no one was coming ,buzzed again ,a man answers and confirmed guard would be there in a few min ,buzzed again by this time I'm already getting irate , call was amused by Portia Dende,tried to explain my annoyance and frustration to her as there was no guard in sight and I'm here alone ,she started changing her pitch and tone towards me and told me I'm the one that decided to not pay for the ticket so I can either walk of reverse the car back (so this was just the tip of the ice berg ) then a good few seconds passed with me very irate at the way in which she was speaking to me ,over me ,back chatting and not giving a care in the world ,even after I said I am recording this of which I was not ,asked to speak to her manager and told me to come in the morning if I want him,told her not to raise her voice at me and she insisted ,I asked to speak to her and the supervisor do report her ,so in the end there was no guard to assist me I left my car at the boom gate and walked to the pay point met the supervisor on my way up and reported my complaint to him and he assisted me to get and pay for a ticket . I hope that there is a camera or vice recording that can be reviewed of the way i which Portia handled an irate customer ,she is unfortunately dragging intellepark parks employee reputation down with her and also the Sandton city brand. There are so many people more deserving of her Job her behavior is her true reflection of her attitude about her job.</p>