MN
Mandy N

1 reviews | Active since Dec 2019

13 Dec 2019, 20:30

Unsatisfied

The staff were friendly and somewhat helpful although I am not satisfied with the repair at all, it’s like it was done in a hurry even though they had 4 days, the strip at the bottom of the passenger side door is off needs to be stuck back on and the mirror was not positioned correctly, there was still some tape under the mirror which I had to st*******, I can note a difference between the position of the two mirrors. They still have to polish the mirror since they say paint reacted and they had to repaint and they told me to come back some time next year, really. Besides the repairs part, the jack and wheel spanner went missing and they denied ever taking anything out of my car and I know it was there so I’m not very happy because now they are not trustworthy service providers.

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Replies (3)
Sandton Body & Paint
Sandton Body & Paint's reply03 Feb 2020, 15:06
Official
Your vehicle was only booked in so late in the year, due to a special request by the insurers. We made our best effort, but had a problem with the paint, which we did not have time to correct, before collection and closing for the year.
This is why we have undertaken to correct the area this year.
Sandton Body & Paint
Sandton Body & Paint's reply03 Feb 2020, 15:10
Official
In regard to the Jack & wheel spanner, we have a comprehensive CCTV  system that i invite you to view, so that you can believe that these items did not get removed whilst the vehicle was at our premises.
Sandton Body & Paint
Sandton Body & Paint's reply11 Feb 2020, 09:48
Official
Hi Mandy,

I trust that you are well.

Just checking that everything is fine, after the vehicle was returned ?

Kind regards