WORST AFTER CARE SERVICE EVER!

I took my car in for repairs to the repair centre at Wynberg on 7 January and got it back on 21 January. The day after I received it, I realised the beesting antenna was missing and called to ask about it and I was told they'd check the photos and ask the workshop manager and call me right back. I didn't hear back from them.

I called the next day, same story.

I then called the following week and was told to send an email to all the CC'd individuals with all the details of the issue. Nobody has responded to date. It has been 2 weeks since my initial request from them.

All I want to know is whether the antennna was there when I took it in and when can they replace is, if it was.