SANCTION APPLIANCE SERVICE - DeLonghi Coffee Machine Owners - BE AWARE!

The infuser in my DeLonghi Coffee Machine was jammed. I booked it in at Sandton Appliance Services on the 31st of May 2018. I paid the R250 service fee. On Wednesday 6 June 2018, I received a call from "Siya" at Sandton Appliance Services who told me that the repair on the machine will come to R3 000.00. Since I already paid R250.00 I would have to pay in R2 750.00. I was absolutely gob smacked. How can a jammed infuser cost R3 000.00 to repair? I asked to speak to the manager (Kathy) who called me back. She told me me that the explanation from the technician is too technical and that the technician (Que - who is based at the Bedfordview branch) working on the machine will call me back. He did call me back and told me that the distribution board on the machine needs to be replaced and some other parts. Something did not sound right so I asked them to have my machine ready for collection the next day and that they should not continue with any repair on it. I took my coffee machine to DeLonghi in Constantia Kloof this morning. It took them 1 hour to repair my machine and the final cost came to R517.50 (inclusive of VAT). No parts needed to be replaced...

Owners of DeLonghi Coffee Machines BE AWARE. If you are in doubt contact the Service Team at DeLonghi in Constantia Kloof (tel: ********** ). Their service is the best and their prices are on par with the ACTUAL work that has to be done on the machine.

The TERRIBLE SERVICE FROM SANDTON APPLIANCE SERVICES has nearly destroyed my opinion of the DeLonghi Brand. Thanks to EXCELLENT SERVICE FROM DELONGHI IN CONSTANTIA KLOOF my faith in the brand has been restored.