PATHETIC SERVICE FROM SANDOWN TRAVEL

I booked a holiday with Sandown Travel last year, my plane ticket was incorrectly issued and this was no fault of Sandown Travel. I was advised at that point a new ticket will need to issued as we could not change the surname on the incorrectly issued ticket. I was also advised that my refund for the cancelled ticket will take 8 weeks but I was assured by Yumna that she will do everything to speed up this process. <br> <br> 4 weeks passed since the new ticket was issued and I didn't receive any correspondence from Sandown Travel. On the 20 Jan 2016, I requested feedback regarding the refund and was advised that a follow up will be done and Yumna will revert to me. On the 22/01 I received an email advising that Yumna is still waiting for feedback. Since the 22/01 I have not received any feedback regarding my refund until I needed to initiate communication on the 09/02.The 12/02 (8 weeks) has passed and still no feedback received other than that Sandown Travel are still awaiting feedback from the airline.<br> <br> Today I spoke to Maria who is rude and has a terrible attitude and refused to accept any responsibility, she instead blamed me and spoke down to me. The refund is still not paid.