WARNING: Products and Services Sandown Motors

My Dodge Journey is 4 years old. The warranty expired after 3 years. She was serviced April 2015. May 2015 the reverse gear gave in (and the drive gear as well). <br> <br> I have engaged with Sandown Motors since then, and to date no response. My emails have gone unanswered. After emailing the company several times, I received a response via sms and email from the Service Manager 9th July to please contact the Customer Service Liaison (for lack of a title), which I did. He responded and said he had no idea what I talking about, as the manager had not spoken to him or informed him of the decision. I forwarded the email to him, to which he promised to speak with the manager and get back to me. Since then I followed up with him several times. No response. Later, I copied in the relevant Manager, who responded and said they would revert back to me 04 August. To date still no response.<br> <br> What gearbox gives in after 4 years? The product they sell and the service they render is pathetic.