Waited for 14 months! Zero comms, pathetic service!

I made a deposit of R340,325.00 to Sandown Motors on 9th of January 2018. This was my 10% deposit for a custom spec Mercedes AMG GT C Roadster.

Up to date, 14 months later, I have not received delivery of the vehicle, have had zero communication with updates from Sandown Motors and now had to involve our legal counsel.

Kavesh N from the branch is now making the absurd claim that no deposit was received. We have proof of payment, which was sent to him. During the middle of 2018 we had to contact them to find out what is happening with the car. At that point the sales rep told us we would only get delivery in the beginning of 2019. After that we never heard another word.

Never in my life when buying a luxury vehicle, have I had such disgusting service.

This was going to be my first Mercedes, but since I’ve had to wait so long I’ve gone with Ferrari. In fact in the time I’ve waited I’ve already got my second one, a custom spec one too! Ferrari actually sent me pictures of the car being built, whilst I was waiting for it, from their factory in Modena, Italy!

Anyone thinking of buying Mercedes, think again, they definitely don’t have any play in the luxury sector and even with the regular models you don’t get a lot of value for your money, you simply pay for the name and the service is literally non-existent!