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Anonymous R

1 reviews | Active since Feb 2020

20 Feb 2020, 08:59

Very Unsatisfied

I took in my car to Mercedes Benz Constantia Kloof a few weeks back because the engine light came on and it kept going into limp mode. The service adviser then told me to fix the car would be +- R30000.00 - I had warranty so only paid 40% of the amount which is still a hefty amount of around R11000.00. When I went to pick up the car (after they advised me the car is fixed) it was not even a day and the car went into limp mode again (the same problem) I called the service adviser and took the car back in. Then went to pick it up - the problem persisted for about 3 times we took it in and it kept coming back with the same problem. I then filed a complaint and wanted to know what is going on.

And then received this message from them.

"Good afternoon Please find attached quote for the engine control unit to be replaced. The engine light and limp mode function goes hand in hand. However, the one can work without the other one. There is multiple functions for the engine light and even after the repair the warning light can go on again for something else. "

The new quote is also R29482.70

I'm so unsatisfied. We paid to get something fixed only to be told " it was not that it could be anything" So do I need to pay R30000.00 every time they don't fix the correct thing.

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Replies (4)
Sandown Motors
Sandown Motors's reply21 Feb 2020, 16:57
Official
Dear Anonymous, thank you for bringing your concern to our attention.  We are working on your complaint at the moment with the help of Mercedes-Benz South Africa.  I trust you will find this to be in order.  Kind regards.
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Anonymous R's update27 Feb 2020, 15:17
Reviewer Update
Please note that we have the same problem with our other Mercedes - we sent it in for the air conditioner to be fixed, when we collected it the air-con was still making the same noise and on top of that the car went into limp mode after the service. We have not received any feedback from Mercedes as of yet. This is very unprofessional.

Sandown Motors
Sandown Motors's reply27 Feb 2020, 17:07
Official
Thank you for bringing your concerns to our attention.  We've tried to call the specified contact person several times without success.  Should there be an alternative contact person, kindly advise and we would be happy to see how we can assist.  Kind regards.
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Anonymous R's update03 Mar 2020, 14:53
Reviewer Update
Good day,
Please would you use contact details ***