KH
Kyle H

1 reviews | Active since Jun 2011

09 Oct 2015, 14:48

Terrible service from Sandown Jeep-Damaged my car!

I purchased a Jeep Patriot and an expensive wrap option. The wrap was done poorly and I sent it back.<br> <br> I am EXTREMELY DISSATISFIED with the state in which my vehicle was returned to me - in fact, it is in SIGNIFICANTLY WORSE CONDITION than when I sent it for repairs TWO WEEKS AGO!<br> <br> SPECIFICALLY, THERE ARE THREE DENTS ON THE VEHICLE!!<br> <br> The wrap is in worse condition now than when it was put on - I am extremely dissatisfied with this. I was then told to contact Auto Armour directly to sort out the wrap - I refuse to do this, since I have no contract or dealings with Auto Armour. I was contacted by Lesley, from Sandown Motors, to arrange this, and my dealings have been with Sandown Motors ONLY, not with Auto Armour, and I do not care whether they out-source some of your work. Their internal operations are of no concerns to me.<br> <br> All of this is despite driving with a courtesy car for longer than the amount of time that I've had my own car!<br> <br> I am so unhappy - this was my worst car-buying experience ever, I wish I had never bought this car as it has been nothing but stress and unhappiness.

0
Replies (1)
Sandown Motors
Sandown Motors's reply12 Oct 2015, 06:46
Official
Hello kyleh,

Dear Mr. Hauslaib

I have forwarded your complaint to the Dealer Principal for her attention and action.

Kind Regards

Sandown Service