Shocking Service from Mercedes-Benz Sandton

Unfortunately I have not had a pleasant experience with Mercedes-Benz Sandton.

16th March 19: I took my wife's car in for a service. All in all they quoted me R16k as there were some cosmetic items which I ask them to quote me for. I went back to them and asked please to do the brakes and service, R6k.

My wife went in the afternoon to go and collect and there a bill of R16k was awaiting her. This was then rectified and came to just over R6k.

When my wife got home I looked and the bill and the numbers were different to the quote as well as being charged for the wipers which was not approved and neither fitted. This was a Saturday afternoon so it was left for Monday.

18th March: Speak to the service agent and she notes that she will phone me back, she needs to confirm how we can get the refund of the wipers. No call back.

21 March: Phone the Service Manager and his words: "Bruce please can we wait until the service adviser is back from leave on the 2nd April". Not too impressed at this stage but agree to the terms.

3rd April: Phone the service adviser and she notes that she will speak to the manager and phone me back. I do not stay around the corner from this branch and I note a EFT would be preferable. She notes, that is a lot of paperwork but she will speak to the manager and call me back. No call back.

I will no longer service nor buy a Mercedes Benz from this branch. This is not the service expected from this brand and branch.