SHOCKING SERVICE

Mark Palmer is the worst Certified Service Adviser we have ever dealt with! We took our Viano in for a service on the Monday 15/08/2017. Upon advising the cost for the service telepathically, we requested a quote in writing. We responded to Mark in writing advising that oil was charged twice and not to replace the wiper blades as they were just replaces a week prior to service. We queried the heater plug x 3, we were advised that the glow plugs need replacing. We gave the go-ahead. After contacting Mark the end of that week he advised that they are battling to remove the last Glow Plug, they need a technician. Tuesday 22nd of August we had to phone again for an update. We were leaving for Cape Town the 24th and needed the vehicle urgently for business. Eventually my husband collected the vehicle late Thursday 24th. However the wiper blades were replaced and charged for, Mark's excuse was they they were already thrown away. And we had to pay for the Technician to remove the Glow Plug and this was never discussed with us. We ordered an arm rest for the driver seat in September and paid in full 14/09/2018. We kept on following up as we were advised it will take 3 weeks to arrive in SA. After numerous telephone calls to Mark we decided to cancel the order and requested a refund. Mark requested our banking details and copy of ID, this was provided 3rd of November 2017. Every time we contacted Mark thereafter he had an excuse, he even sent the driver to collect original documents to make the payment. To date still no payment, not even a response from Dave that was copied in the emails. We would never recommend Constantia Kloof for service!