Poor Customer Service

Nishelle Naicker at Sandown motors Constantia Kloof is not suitable to work with customers. I receive the worst service from her when I booked my car for a Thermostat replacement. Two days before my appointment she emailed me to confirm that I will be bringing the vehicle. I confirmed and on the confirmed day I woke up early trying to avoid traffic, from Fourways to Roodeport. I dropped off my vehicle and went back home. Hardly after two hours she called me to say they have no Thermostat in stock. I was in shock because this should have been checked before she confirmed my appointment. Her response was she can only check when the vehicle is at the workshop, she was not even apologetic about it, she said unfortunately that’s the process they follow. I have a car warranty with AA, so I requested a quote for the Thermostat replacement, but she send me a quote with a hundred other things that needs to be replaced. AA agreed to replace thermostat as per Nishelle ‘s quotation. I send her the authorisation letter and asked her on email not once but twice as to whether the authorised amount will be sufficient to cover a Thermostat replacement. On both occasion she just said I must bring the vehicle. I took the vehicle to them, then she asked me who is going to pay the difference. I ask her what difference, she said I have a R7000 difference. I asked her why I was not told beforehand, I reminded her that I have asked her twice on email and she did not respond instead she said I can bring the vehicle. Unfortunately, I had to go back since I did not have the R7000, AA was just as shocked because they authorised the thermostat replacement based on her quotation. One never expects to get this kind of service from a reputable Brand such as Mercedes Benz. I know that the company does not respond to hellopeter complaints, but I just want other clients to know what kind of service they might get from Nishelle Naicker.