Pathetic service from Mercedes Benz Sandton

I am really disappointed and horrified at the service from Mercedes Benz Sandown. Three years ago I purchased a vehicle from this dealership, and had the most amazing and memorable purchasing experience. Now, three years later it was time to return the vehicle and what a horrible experience it turned out to be. Firstly l, the my agreed on a date the vehicle should be brought in. They agreed and assured me that the contract would be terminated immediately as per the contractual agreement. The car would be settled and my account would no longer be debited as the Agility plan was now over.

However, it became apparent that many of their people dropped the ball. The contract was not terminated, my account was still debited a month later for the normal instalment.

Each time I called I was directed to multiple departments and people and it was draining and frustrating, as I kept getting different explanations from different people.

At one point Ruaan whom I had been liaising with during the returns process, advised that only MB Financial Services could assist and I called them immediately l, only to be told they are not able to assist me, as the problem lies with the dealership.

Eventually I called the dealership to speak to the Dealer Principal hoping he would be able to intervene, but was told he is not available. A few minutes later I got a call from Koos who said he is the customer liaison. After explaining the entire scenario to him, he promised that someone else will call me the following day to resolve the matter. That never happened.

It’s now a week later and I have not received my refund, not heard from anyone at the dealership, nor have k received confirmation that the contract js indeed cancelled.

I am highly frustrated at this treatment. And it’s unfair that when I Richard the vehicle I was treated like royalty, yet now it’s the total opposite.

Appalling service and treatment from Mercedes Benz Sandton