1 reviews | Active since Sept 2010
Pathetic Service
<p>This my seventh Mercedes Benz over the last 12 years.I went into Merc Sandown .Requested to see a sevice advisor to have a globe replaced.I waited fifty minutes and the receptionist kept telling me the guy is on his way.The receptionist herself was so non chalant there was another gentleman that threw a tantrum as well. Do I really now have to book my vehicle in to replace a bulb.In all my years I have never been ignored and made to feel so unvalued at a Mercedes dealer. </p>
Good day Nickimo,
The Service Manager from Mercedes-Benz Sandton has confirmed that he has been in contact with you and will personally be assisting you with this issue. We apologize for any frustration caused.
Kind regards,
Sandown Service
Good day Nickimo,
The Service Manager from Mercedes-Benz Sandton has confirmed that he has been in contact with you and will personally be assisting you with this issue. We apologize for any frustration caused.
Kind regards,
Sandown Service
The reply is correct.The workshop manager ( Andrew Wilkes ) called me personally to apologise.I will be taking the vehicle in to be sorted on Thursday 16 March 2017
The reply is correct.The workshop manager ( Andrew Wilkes ) called me personally to apologise.I will be taking the vehicle in to be sorted on Thursday 16 March 2017
Met with Andrew Wilkes the workshop manager who attended personally to me and I was back on the road within an hour.
He certainly met all my expectations.
I remain a true Mercedes fan.
Thank You
Andrew and his team at Sandown Motors
Met with Andrew Wilkes the workshop manager who attended personally to me and I was back on the road within an hour.
He certainly met all my expectations.
I remain a true Mercedes fan.
Thank You
Andrew and his team at Sandown Motors