Pathetic Customer Care - Alfa Service

I took my Alfa Romeo 159 tbi to Sandown Motors in century City for the following: humming sound whilst driving, noise on power steering and clutch release, excessive water consumption and turbo hesitance on acceleration. Dale Jacobs was the agent in charge of my car. His lack of professionalism, courtesy and manners has lead me to take my car from this dealer without it being serviced! He never calls to update or returns calls, he never has any information on hand, he didn't check details regarding my warranty before deciding that I will pay for parts which I had already confirmed is covered by the warranty. When I asked why he hadn't called Alfa directly regarding my warranty he responded that I should do the calling! Since when should a customer call instead of the service agents? He was arrogant and smug and only answered the power steering concern, never getting round to the rest of the issues. I couldn't take his arrogant, rude dismissals on the phone so I fetched my car from the dealer. Even then he was arrogant, smug and downright rude. No apologies. My car is still unfixed, and was with the dealership for 4 days! I'm appalled at the level of service given at Sandown Motors!