Over 30 days still no refund......

I ordered parts over the phone and a quote and bank details were sent to me. I made a payment online and sent a proof of payment hoping to send a driver to collect the parts. I was then advised hours later I could not collect as the payment had not yet reflected. I needed the parts urgently so on the next day i drove there and swiped for the parts hoping to get a refund for the initial EFT payment.

On the 9th of January after some back and forth emails since the 6th, I then got a list of required documents for the refund. 5 to 7 days for the refund to clear they said. Its now the the 6th of January no refund. One of the employees paid me a visit on the 22nd of January asking for my signature to process. Its been a whole month since I started the process and no refund. A small amount taking so long yet in their reception there is flyers sowing refunds take 5 to 7 days after document submission.

I am totally disappointed. After someone owes you money for over 30 days with no previous agreement that is definitely worth interest. Its a big brand, they can surely do better.