Mercedes Benz: Marque Brand does not equate to quality service

<p>Took vehicle in for a minor repair. Repair took a month as:-</p> <p>1. Mercedes did not have part which had to be brought in from Germany.</p> <p>2. The dealership lost the key and had to replace the key... from Germany.</p> <p>3. After 3 weeks the service consultant (Derrick Kluyts) said that the battery was "stone dead" and should be replaced. Told him the battery had not had a single issue before being brought to the dealership and the battery issue arose as the car had been sitting for 3 weeks at the dealership. A week later, after repeated follow up calls, was told that Mercedes Benz Sandton had found a replacement second hand battery. Yip you guessed it. Car is defunct again. Not starting!</p> <p> </p> <p>Wow what a quality experience. Actually the best was the comment "well the car has done done a lot of mileage (less than 100.000km) what do you expect." Well, there was a time when you expected a Mercedes to last a lot longer than 100.000km.</p>