MERCEDES BENZ CONSTANTIA KLOOF - HORRIBLE CUSTOMER SERVICE

I received the worst service from Mercedes Benz Constantia Kloof- comparable to VW Soweto. This is the 2nd time that I am receiving bad service from this dealership with Deon Hamilton as a service advisor. I gave feedback to Mercedes-Benz the 1st time but it seems like it was not taken seriously. This time around, I did not even see Deon in the morning. Someone else accepted my car. He called at 10h55 to say that the work on my car just started and that he would call with an update ( this can be expected even at an average dealership). I didn't get an update, neither did I get a call to advise that the car was ready. He eventually called at 16h30 when I was already there waiting to see him. My husband and I waited 20 minutes before he saw us and he even assisted someone who found us there before us. When my husband raised the issue and asked if this is the kind of service Mercedes Benz offers, he was met with defensiveness and contempt, with Deon saying that he won't serve us drinks while we wait, that's why they have a coffee bar. We waited further for him to print the statement, which we perceived as unpreparedness. We got no satisfaction from engaging the relationship manager either, who's apology came with the suggestion that we can request another service advisor in future. Deon had a smirk on his face the entire time that we were engaging with the relationship manager, almost as if this was a norm for him. We are not convinced that this will be addressed internally.

Never expected this horrifying and shocking service from a brand like Mercedes Benz. Left a bitter taste in our mouths!