Lack Of Accountability

Took my vehicle in for a new battery to be fitted.Besides not being asked if I need a lift to my workplace,I had to personally ask for the progress after my car was done an hour ago without anyone notifying me.

The main gripe was that a protective wrap I placed with my own money was damaged when the car was washed, only to be told that the damage is not the responsibility of the dealership ever after I escalated the issue to Mercedes Benz South Africa itself.They claimed the wrap had scratches and peeling but they didn’t notice it had a wrap only after I told them so, which was after the incident.So how would they know it was peeling before I brought the car in if they were not aware my car was wrapped??

For such a respected premium brand they are really poor on service, accountability and trustworthiness.Especially for a customer to even reach this level of dissatisfaction.