Ignorance and no help from Dealership

I recently purchased an A200 from Mercedes Constantia 2 weeks agoe.

The car is very low at the front and last week had a small accident at work entering my ba*****t and my front bottom lip of the car cracked.

I called the sales agent for some help and asked would Mercedes not have a spare I could buy and he referred me to a company in Booysens to have it repaired and they came back with a high quote on this lip.

I then contacted Mercedes back at the insurance departmet to get more info on the insurance I have taken with Mercedes regarding the scratch and dent cover and if this cosmetic lip is included on there for repairs. I was then handed to the lady by the name Rona’s and I have been trying from the 9th July to get a hold of Rona with no luck yet I have left several messages. I then emailed the dealer principal/ manager Jyotika Radia yesterday for some assistance and I did not even get a call or an email back. Is this the sort of service we get from Mercedes. I am very upset with the service I am receiving from Mercedes Constantia, but when they wanted my business they where on my case 24/7, now that they secured the deal no one wants to assist me.

Absolutely pathetic.