FAULTY BRAND NEW MERCEDES BENZ AND UNPROFESSIONAL STAFF

<p>I BOUGHT A BRAND NEW GLE350d FROM MERCEDES BENZ CONSTATIA KLOOF TO A VALUE OF R 1.2M IN CASH. THE SERVICE FROM THE SALES REPRESENTATIVE WAS EXCELLENT UNTIL THE CAR HANDOVER WAS PROFESSIONALLY DONE BY A GENTLEMAN BY THE NAME OF ZULU KHUMALO. I DROVE MY BRAND NEW CAR HOME AND WAS SO EXCITED I PARKED THE CAR IN MY GARAGE SO THAT WEEKEND COULD COME FOR RIDE WITH MY FAMILY. </p> <p>DURING THE WEEK I HAD TO TAKE MY DAUGHTER TO NETCARE CLINIC NEXT TO THE NEW MALL OF AFRICA FOR HER HEART CHECKUPS. WE WERE SO EXCITED YOU KNOW, BUT GUESS WHAT HAPPENED ON OUR WAY BACK I REALISED THAT THERE WAS A RED SQUARE LIGHT AND AN ENGINE LIGHT ON THE DASHBOARD. I WAS SURPRISED AND STARTED TO PANIC BECAUSE A WEEK AGO I HAD SIMILARENGINE LIGHT PROBLEM WITH MY AUDI THAT I AM CURRENTLY DRIVING. I IMMEDIATELY CALLED MERCEDES BENZ AND SPOKE TO ZULU KHUMALO THE SALES REP. I EXPLAINED TO HIM THAT THERE WERE TWO ENGINE LIGHTS ON THE DASHBOARD , ONE BEING THE RED SQUARE LIGHT (HE SAID THAT LIGHT WILL COME ON WHEN I AM TO CLOSE TO THE CAR IN FRONT OF ME ITS NORMAL IT WARNS ME NOT TO BE TOO CLOSE) I WAS IMPRESSED , BUT THE ENGINE LIGHT HE SAID WAS SOMETHING WAS NOT RIGHT IN THE ENGINE I SHOULD BRING THE CAR BACK IMMEDIATELY . THAT REALLY SPOILED MY DAY TO BE HONEST AS WE HAD PLANNED TO HAVE LUNCH WITH MY WIFE AND DAUGHTER BUT THAT WAS COMPLETELY SPOILED . I DROVE HOME DROPPED OFF MY WIFE AND DAUGHTER SO THAT I COULD TAKE MY CAR BACK TO THEM. </p> <p>THEY TOOK THE CAR TO THEIR WORKSHOP AND TOLD ME THAT THEY WILL HAVE IT CKECKED AFTER AN HOUR OR SO WAS TOLD TO FETCH IT AS THE PROBLEM HAS BE LOCATED BUT COULD NOT FIX IT BECAUSE THE DEFFECTIVE REPLACE MENT SPARE PART WAS NOT AVAILABLE. JUST IMAGINE I HAD JUST BOUGHT THE CAR , I WAS EXPECTING THEM TO SAY PLEASE WE WILL REPLACE THE CAR FOR YOU WITH A NEW ONE. I WAS TOLD TO DRIVE THE CAR AS IT WAS UNTIL I BRING IT BACK AS THE FAULT WAS NOT SERIOUS. I TOOK THE CAR BACK HOME AND PARKED IN THE GARAGE AFTER CALLING THE MANAGER TO LODGE MY COMPLAIN, WHO SOUNDED VERY BUSY ON THE PHONE AND PROMISED TO CALL ME BACK AFTER I TOLD HIM THAT I WOULD E REQUIRING A NEW EPLACEMENT CAR BUT THAT NEVER HAPPENED. </p> <p>A GUY BY THE NAME OF MAURO CALLED ME THIS MONDAY TO TELL ME THAT THE ORDERED SPARE PART WILL BE AVAILABLE THIS THURSDAY AND WAS TOLD TO BRING IN THE CAR. I TOOK IT IN ON THURSDAY MORNING BEFORE 8 O'CLOCK (WHICH WAS YESTERDAY), THEY BOOKED IT IN AND I DONT KNOW WHAT HAPPENNED AFTER UNTIL I RECIEVED A CALL FROM THEM TO SAY MY CAR WAS GONNA BE READY FOR COLLECTION AROUND 1 O'CLOCK I HAD TO CANCEL ALL MY BUSINESS MEETING TO GO FETCH MY CAR. WENT HOME TO DROP OFF MY OTHER CAR AND THEIR DRIVER PICKED ME UP AT HOME THE GENTLEMAN WAS ON TIME BUT WAS MADE TO WAIT FOR MORE THAN AN HOUR AGAIN BY MERCEDES BENZ AS I WAS TOLD THE CAR WOULD BE READY AROUND 1 O'CLOCK BUT IT WAS NOT READY. I REQUESTED TO SEE THE DEFFECTIVE PART THAT WAS REMOVED, IT WAS BROUGHT TO ME THE GUY (MAURO) KEPT ON TEELING THAT THE DEFFECTIVE COMPONENT WAS AN ELECTRONIC COMPONENT IT IS LIKE A GLOBE IT CAN LAST A DAY OR 9 YEARS IMAGINE THAT STATEMENT. YOU SPEND ABOUT R 1.2m BUYING AN EXPENSIVE CAR AND YOU ARE TOLD THAT YOUR CAR HAS COMPONENTS THAT CAR LAST 2 DAYS OR 9 YEARS.</p> <p>FINALLY AFTER MORE THAN AN HOUR OF WAITING I WAS TOLD THE CAR WAS SORTED AND ALL WAS WELL. I WAS EXPECTING SOME APOLOGY FROM THEIR MANAGERS TO SAY THEIR ARE SORRY AND BUSY ADDRESSING THE VEHICLE PROBLEM BUT THAT NEVER HAPPENED, WHAT WAS IN THEIR MINDS IS THAT THE CAR BELONGS TO A BLACK MAN SO ITS NO BIG ISSUE. THAT IS THE ATTITUDE THAT WE COME ACROSS AS BLACK BUYERS FROM THESE COMPANIES ON A DAILY BASIS. I TOOK THE KEYS AND WENT TO MY CAR GUESS WHAT ANOTHER LIGHT SHOWING AN OPEN BONNET POPPED UP ON THE DASH WHEN I WENT TO INVESTIGATE THE BONNET WAS CLOSED WENT BACK TO THE CAR THE VERY SAME ENGINE LIGHT THAT I BOOKED THE CAR IN FOR WAS STILL ON. I WAS SO ****ED OFF AND UPSET IN THAT I WAS EVEN SHAKING BUT HAD TO REMAIN CALM IF YOU KNOW WHAT I MEAN. THE VERY SAME GUY WHO COMPARED MY VEHICLE TO GLOBE HAD TO ASSIST ME. IMY CAR IS WITH THEM AND I TOLD THE SALES REP THAT I DONT NEED THE VEHICLE BACK AND I EVEN SENT HIS MANAGERS EMAIL TELLING THEM TO REPLACE MY CAR OR REFUND ME AM STILL WAITING FOR THEM AS I GAVE THEM TILL END OF WORK TODAY.</p> <p> </p> <p> </p> <p> </p> <p> </p>