Disgusting values displayed by Mercedes Benz Constantia Kloof

I took my car in on Friday 28 February to the Constantia Kloof Johannesburg branch of Mercedes Benz to inspect a warning light. Upon collection of my vehicle, it was raining and I slipped and fell on the ramp leading into the front door of the branch. There are no safety precautions such as non slip grips or hand rails leading up the ramp I need to mention at this stage that I am almost 7 months pregnant. This is a huge risk for anyone walking into the branch, even more so when you are pregnant.

NOT ONE mercedes benz employee came to help me up, i had to pull myself up, blood on my hands, pick up my bags and go inside. Inside the receptionist just asked me if im ok? I said NO I am not, I am pregnant and got hurt and was obviously disgusted in the lack of sincerity or help.. to my utter unbelief, she just advised me that my service advisor is busy with a client and i must go wait in the waiting area. That was it.. no assistance, no offer to get me help or even water. I decided to just stand and wait so that I can just go to my advisor when she is available and leave.

Only once I actually got to my service advisor, Tanya, did she rush to get me water and offered to take me to the hospital. But besides Tanya, no one offered to assist.

I am disgusted in the values displayed which has affected my view of the Mercedes brand... it indicates a lack of the human element in your staff. Your safety conditions are also shocking.

To add further disappointment.. i have been begging for feedback.. asking why the complaint is being ignored but no one is getting back to me. On 5 March Karien Els from Sandown Motor Holdings let me know they are investigating the matter. On 13 March I asked again... now I am just being blindly ignored..

Disgusting values displayed by such a big brand! I drove a BMW before the Merc and can vouch that they treat their clients with the utmost respect. I am so disappointed that i ever bought a Mercedes.