Charging for work not performed

<p>Took my vehicle in for a service on 21 September and also requested wheel alignment and wheel balancing to be done. Before I took my vehicle in for the service I marked the wheel mag weights on 3 mag rims with black permanent ink. Dealer had my vehicle for almost 2 days. On the invoice I received they charged for wheel balancing and alignment. On collection of my vehicle I noticed the black marks still on the weights and told the service advisor that the wheel balancing was not done. I was just handed my keys and told it was done. I also have no proof that the wheel alignment was performed. Other well know alignment companies at least give you a report of the before and after results of the alignment. On 23 September I received a call from the dealer to rate the service and gave them a 2 out of 10. Surprised by this score the person wanted to know if someone can contact me. I told her that I will only speak to the DP. To date no call from anyone at the dealer. This dealer will not see me or any of my friends again.</p>