Appalling service from Sandown Motors

Good day,

On the 7th April 2021 I took (drove) my vehicle (2016 Mercedes Benz Sprinter 5151 CDI FN78KPGP) to Sandown Motors Main Reef Road to have it assessed as the engine light had come on and it was not idling properly with power loss. I was advised that they would need to do tests and advise. On the 8th April 2021, I was sent an estimate of what needed to be done for R5200.00. Go ahead was given so that they can do the tests. The tests were done and I was advised that there was a problem with cylinder 3 and I would need to purchase a new engine (bare in mind the vehicle has only done about 137000km). I was quoted about R190000.00 to have new engine fitted including all costs. I decided not to go ahead with the purchase of a new engine and requested that i be billed for the tests done only <image0.jpeg> <image1.jpeg> <image2.jpeg> <image3.jpeg> <image4.jpeg> <image5.jpeg> <image6.jpeg> <image8.jpeg> <image7.jpeg> <image***.pdf> . I was billed R5200.00 for the tests including what they had replaced. Payment was done on the 23rd April 2021 for R5200.00 as per invoice and proof of payment sent to the Service consultant Patricia Ramdass. Confirmation was received that payment had been received and I could collect the vehicle. Due to other commitments I was not able to collect the vehicle immediately. Today the 09 June 2021 I went to collect the vehicle. On arrival the keys could not be found and had to wait whilst they tried to locate the keys. The keys were eventually found and i was given the keys and cleared to take the vehicle. Due to the car being dormant for a while, I requested that they assist me in jump starting the vehicle which they obliged. Upon arrival at the vehicle I noticed that the front (bonnet) of the vehicle was not closed properly (opened) and upon opening the hood only to find the vehicle had not been re-assembled as per request. To my dismay there were still components that had been removed and not put back in the vehicle. I am not even sure if any parts were taken off (stripped) as anyone could have had access to the vehicle. I was subsequently advised that they would have to re-assemble the vehicle. I was not even given an apology or even offered transportation back home. I cannot understand as to how an invoice was issued when the job had not been completed. I was charged for things that were not done as per invoice. How i came to this conclusion is because even the engine and engine compartments that I have been charged for cleaning were not cleaned. The vehicle was not even washed, i mean they had over a month to work on the vehicle and make sure it was ready for collection as they had previously advised. I mean the vehicle was paid for in full already with no outstanding amount for the work they claimed to have done on the vehicle which makes me wonder what work was done or even the tests that were done are accurate.

Picked up my vehicle today 10 June 2020 after being advised yesterday afternoon that my car was ready for collection and I must bring fuel when collecting as they only started it and there is not enough fuel. I am sure they could have requested to pour fuel and charge me for it. Anyway I came with fuel and they started the vehicle. The engine and compartments that I have been charged for were still not cleaned. The vehicle still had covers from the engine not put back, fuse covers left open and even the battery covers were not put back ( have photos showing all this). Yes this is the service I received from Mercedes Benz. Anyway just took my car else where and I know I will not be looking at or buying a Mercedes Benz soon and I have already sold my other Mercedes Benz and am looking for another brand to replace it and will be doing the same with this one as well.

This is disgusting service from Mercedes Benz to be charged an absorbent amount for tests only for you to be told that they cannot fix the problem you need to buy a new engine and I am very disappointed regarding this issue. Why are we charged so much for such poor services ? Were the things that I was charged for done? I certainly do not think so after picking up my vehicle and the engine was not even washed as per invoice, covers were not even closed and I have pictures showing that as proof.

I have attached the necessary documents including the pictures of how I found the vehicle upon collection.

Kind Regards,

Sibusiso Malaza *** ***