Inefficient service by portfolio manager

This pertains to the portfolio managers poor handling of an issue that was meant to be resolved speedily. On Tuesday (30 Jan) we contacted the portfolio manager to arrange a second tag for our flat that we own in Gavenwood. In short, we were met with excuse after excuse throughout the week, with the manager promising that she would call us by the end of each day with a response. Each day I received no call from the said person, and I had to call in the following day to find out what was happening. Eventually I went to our complex 4 days later on the Friday (2 Feb) and found one of the home owners working in the garden. I happened to mention my issue to her, and to my amazement, she pointed out that the gardener had been handed a 2nd tag to give to me. This not even knowing that I was coming by the complex that day as I don't even live there. This had not even been communicated to me by the said portfolio manager.

The bad attitude of the portfolio manager throughout the entire dealing of this matter was rude, dismissive, unhelpful, and I believe she has appalling client relations. The said porfolio managers name is Radiah Hartley.

This would have been an entirely different outcome had the said person had a better attitude, and a more willingness to resolve this very minor matter. At no point was this the case.