1 reviews | Active since Sept 2011
Being ignored for months!
In August 2024, maintenance was taking place on the building. On the 23rd August 2024 I heard word from someone in the complex, that the burglar bars on the ground floor apartments will be removed. On the same day, I mailed the managing agents asking them about this as we have not received communication. On the 1/09/2024 I followed up on mail as I have not had a response. On the 2/09/2024 I received a response, but it was unrelated to my question, so I posed the question again. No response. On the 16/09/2024 I sent them a picture as the burglar bars were taken off without no prior notification. No response.
27/02/2025 I received an email for an invoice for R6313.50 for maintenance of burglar bars, due 1/03/2025.This was noted as 'overdue'. Same day, they said they will refer my mail to the trustees. Follow ups done 04/03/2025 & 20/03/2025. I was then told on the 20th that the trustees are discussing. 06/03/2025 we were referred to the debt collection department for an overdue invoice. On the same day, I mailed them as still to date, we have not received a single communication about the burglar bars being removed, nor who it will be paid for by. 06/03/2025 I sent a complaint to SLT using their complaints link on their website. No response.
20/03/2025 - I followed up once again, this time I included the managing director Carl Smit. No response 27/03/2025 - Follow up done 27/03/2025 - Carl confirmed that if the burglar bars were to be repaired, then it should have been communicated to owners, especially if the cost is for the owner. 27/03/2025 - I let him know that we were not notified, and all mails were being ignored. He advised that he will investigate. Till today, no response.
09/04/2025 - yet another invoice from the debt collection department for the 'overdue' burglar bar payment.
I am yet once again, requesting the following as I am continuously being ignored:
Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed. Proof of the service agreement, showing that owners were notified and agreed to these costs. Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
Once again, I request the following:
Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed.
Proof of the service agreement, showing that owners were notified and agreed to these costs.
Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
Once again, I request the following:
Full breakdown of the decision-making process for this work, including meeting minutes where this was discussed.
Proof of the service agreement, showing that owners were notified and agreed to these costs.
Immediate withdrawal of this charge from my account, or a valid legal explanation as to why the charge is justified.
You have not once communicated to us that the burglar bars required maintenance and that it will be on our account. You only sent us comms once the invoice because 'overdue'. Which we had no knowledge of.
When the window maintenance was done on all upper floors, this was taken from the reserve levy which we ALL pay towards. Why when maintenance was needed there, they did not have to pay?
As you said, if the burglar bars is each individuals responsibility, why were we not sent formal comms about our property being removed?
You have not once communicated to us that the burglar bars required maintenance and that it will be on our account. You only sent us comms once the invoice because 'overdue'. Which we had no knowledge of.
When the window maintenance was done on all upper floors, this was taken from the reserve levy which we ALL pay towards. Why when maintenance was needed there, they did not have to pay?
As you said, if the burglar bars is each individuals responsibility, why were we not sent formal comms about our property being removed?