NO ONE CAN ASSIst IN ACCOUNT SETLEMENT!!!

I have been in arrears with a Getbucks loan account and was advised that the account has been handed over to Sanceda Collections.<br> <br> I have then proceeded to call Sanceda in order to obatin a setllement letter and pay off my Getbucks account.<br> <br> I have been calling the company at least 5 times every day for the past 2 weeks and no one is able to assist me. I have spoken to various people and have sometimes been advised that an email has been sent to me and only to not ever receive the said email. I am now extremely frustrated and need assistance urgently on this matter.<br> <br> I have on numerous occassions left my name and number being advised that the correct person handling my account will call back but have still not received a call from anyone able to assist and have called in to the copmany many times only to listen to backround conversations until i myself have to eventuallly hang up, this is not professional at all!!!!!<br> <br> All i want to do is have this account paid off and the service being received from Saceda on this matter is absolutely shocking.<br> <br> Please can someone call me, and during the conversation, provide me with a settlement letter, i can pay this while on the phone!