unprofessional service

My husband was an employee of SANBS and he passed away in October 2022 leaving me with four kids all under the ages of 10 years and a house on bond. Till this day SANBS has not finalised my claim. I am drowning in debts trying to make ends meet the house has been in arrears from 2022, let alone the kids schools fees. I submitted all documents requested by the company however the person dealing with my claim has gone awol on me. I’ve tried contacting the company numerous times with no feedback and no one can assist me. I do not want to fail my kids but this matter has drained me.