Former Employee UIF Complaint

I would like to lay a formal complaint against payroll/HR. As a former employee who unfortunately lost her job in April. I have had to apply for UIF. With the documentation given to me by the company, I then went to stand in the gruesome UIF lines, only to find out the company had not registered me on UFILING, mind you this being the only big company that had not registered me while the rest of the others did. I then proceeded to contact Wildrie Schoemen, the payroll administrator via email about almost 2 weeks ago, requesting that I get registered, with the response received that as SANBS they as a company are not registered on UFILING and will let me know when they are done. Its been 2 weeks, I've sent a follow-up email to Wildrie, I am pregnant, unable to work at this moment and have been ignored by the company making it quite difficult for me to rightfully apply for what is mine and have worked hard for.