NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About San Martinho Hotel
How is San Martinho Hotel rated on Hellopeter?
Hellopeter has tracked San Martinho Hotel across 6 reviews. San Martinho Hotel hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used San Martinho Hotel? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
A Disappointing Experience – 2/10 (And the 3 Is Only for the View)
Absolutely Disappointing Experience! My experience at San Martinho Hotel was extremely disappointing. I would honestly rate it a 3/10, and those three points are solely for the beautiful ocean views. Beyond that, the experience fell far below expectations. Firstly, the electronic butler provided in the rooms does not work, which immediately raises questions about the quality of the facilities being advertised. Unfortunately, the service was just as disappointing. Some members of staff were incredibly unpleasant and treated guests poorly. One particularly embarrassing experience happened at the Sandbar Restaurant during breakfast. We were turned away and told that we were not appropriately dressed because we arrived in our swimsuits with cover-ups. This is a beachfront restaurant, so naturally, we assumed beachwear with a cover-up would be acceptable. We were made to leave and change. What made the situation even more frustrating was that other ladies subsequently arrived for breakfast dressed similarly and were not asked to change. Why were we singled out? If there is a dress code, it should be communicated clearly and applied consistently to all guests. The way the situation was handled was embarrassing and completely unnecessary. The food was absolutely horrible. Breakfast was mediocre at best, and things got even worse when we were served what appeared to be rotten ribs. They smelled strongly of fish and were hard, dry and stale. They were completely unappetising and should never have been served to paying guests. Unfortunately, this wasn't an isolated disappointment. The overall food quality at this establishment was extremely poor. There was very little that we actually enjoyed. What makes this situation even worse is the hotel's location. San Martinho is isolated, and guests have very limited alternatives when it comes to food. You cannot simply walk out and find another restaurant or conveniently get something to eat elsewhere. You are largely dependent on the hotel for your meals, which makes the poor food quality even more unacceptable. When you stay here, you are essentially at the mercy of the establishment and the people running it because there aren't many other options. The lack of basic convenience is also a serious problem. On several occasions, we asked the restaurant for ice and were told that we should go and buy it at the market instead. Even when we offered to pay for it, they refused to sell it to us. This is particularly unreasonable considering the hotel is quite isolated, with no proper public transportation. Getting to the market requires making arrangements with someone for transport. There is also no convenient kiosk or shop on the property where guests can purchase basic necessities. For example, I urgently needed sanitary pads during my stay and had absolutely no convenient way of getting them. I had to make separate arrangements just to get to the market. For a hotel in such an isolated location, providing access to basic essentials should be a priority. Overall, I feel that San Martinho Hotel is heavily dependent on its beautiful location and aesthetic appeal, but very little attention seems to have been given to the actual guest experience. The property looks fantastic in pictures, and if you're coming purely for photographs and social media content, you might enjoy the scenery. However, when it comes to service, food, convenience and overall quality, the experience was extremely underwhelming. My advice: Do not let the beautiful pictures fool you. A beautiful view cannot compensate for poor hospitality, terrible food and a lack of basic guest amenities. The experience did not live up to the expectations created by the hotel's advertising, and I would not recommend it based on my stay.
1 reviews | Active since Nov 2026
A Disappointing Experience – 2/10 (And the 3 Is Only for the View)
Absolutely Disappointing Experience! My experience at San Martinho Hotel was extremely disappointing. I would honestly rate it a 3/10, and those three points are solely for the beautiful ocean views. Beyond that, the experience fell far below expectations. Firstly, the electronic butler provided in the rooms does not work, which immediately raises questions about the quality of the facilities being advertised. Unfortunately, the service was just as disappointing. Some members of staff were incredibly unpleasant and treated guests poorly. One particularly embarrassing experience happened at the Sandbar Restaurant during breakfast. We were turned away and told that we were not appropriately dressed because we arrived in our swimsuits with cover-ups. This is a beachfront restaurant, so naturally, we assumed beachwear with a cover-up would be acceptable. We were made to leave and change. What made the situation even more frustrating was that other ladies subsequently arrived for breakfast dressed similarly and were not asked to change. Why were we singled out? If there is a dress code, it should be communicated clearly and applied consistently to all guests. The way the situation was handled was embarrassing and completely unnecessary. The food was absolutely horrible. Breakfast was mediocre at best, and things got even worse when we were served what appeared to be rotten ribs. They smelled strongly of fish and were hard, dry and stale. They were completely unappetising and should never have been served to paying guests. Unfortunately, this wasn't an isolated disappointment. The overall food quality at this establishment was extremely poor. There was very little that we actually enjoyed. What makes this situation even worse is the hotel's location. San Martinho is isolated, and guests have very limited alternatives when it comes to food. You cannot simply walk out and find another restaurant or conveniently get something to eat elsewhere. You are largely dependent on the hotel for your meals, which makes the poor food quality even more unacceptable. When you stay here, you are essentially at the mercy of the establishment and the people running it because there aren't many other options. The lack of basic convenience is also a serious problem. On several occasions, we asked the restaurant for ice and were told that we should go and buy it at the market instead. Even when we offered to pay for it, they refused to sell it to us. This is particularly unreasonable considering the hotel is quite isolated, with no proper public transportation. Getting to the market requires making arrangements with someone for transport. There is also no convenient kiosk or shop on the property where guests can purchase basic necessities. For example, I urgently needed sanitary pads during my stay and had absolutely no convenient way of getting them. I had to make separate arrangements just to get to the market. For a hotel in such an isolated location, providing access to basic essentials should be a priority. Overall, I feel that San Martinho Hotel is heavily dependent on its beautiful location and aesthetic appeal, but very little attention seems to have been given to the actual guest experience. The property looks fantastic in pictures, and if you're coming purely for photographs and social media content, you might enjoy the scenery. However, when it comes to service, food, convenience and overall quality, the experience was extremely underwhelming. My advice: Do not let the beautiful pictures fool you. A beautiful view cannot compensate for poor hospitality, terrible food and a lack of basic guest amenities. The experience did not live up to the expectations created by the hotel's advertising, and I would not recommend it based on my stay.
1 reviews | Active since Oct 2023
Bad customer service
Bad customer service, their employees are not friendly and helpful from the reception to the restaurant. They have bad attitude, acting like they are doing you a favour. They have a toilet issue where they were not flashing.
1 reviews | Active since Oct 2023
Bad customer service
Bad customer service, their employees are not friendly and helpful from the reception to the restaurant. They have bad attitude, acting like they are doing you a favour. They have a toilet issue where they were not flashing.
1 reviews | Active since Mar 2021
Horrible service
What ****py service we got. We booked a 8 sleeper apartment to only get there and find out apartment was not available. Treated by discarded gun and walked all over by the manager Daniel and Ronel. 8 young women thrown out at night without out money to even look for other places.
1 reviews | Active since Mar 2021
Horrible service
What ****py service we got. We booked a 8 sleeper apartment to only get there and find out apartment was not available. Treated by discarded gun and walked all over by the manager Daniel and Ronel. 8 young women thrown out at night without out money to even look for other places.