Bad service in San Marina

I booked San Marina Holiday Apartments 3 weeks prior our departure for a 5 day holiday from Johannesburg.We were staying from the 12-17 of June.It was not my first time to book and stay there,I did it more than 5 times before,doing family holidays.The place was usually spotless with good service.<br> This time I was going with my sister-in-law and it was her first time.When I booked I specifically asked for a certain room,the one I always stay in but only when I arrived I was told I am going to stay in another room till Sunday,we arrived on Friday.I did not have problem with that until I saw the room.<br> The place has completely gone down,our room was never cleaned until I went to complain on the night of the 3rd day,we were told it was going to be cleaned,it never was,the only thing we saw is that housekeeping was there because we missed some stuff,chargers,make-up we are still not sure what else more.<br> To make matters worse,I was told that I was owing R1350,by one of cleaners,I made my payments online emailing proof,I was never told they saw the payment until I asked the same cleaner,no apology from the owner as the person I always deal with.The worst place to be,bad experience.