San Lameer Villa Rentals — Monies not refunded

Good afternoon

I own a Marketing & Events company and mainly organise and run events in the pharmaceutical and medical industry. I make mention of this, as we partner with various properties for our national events, and the COVID 19 has affected our business in the most profound way.

I require your intervention, please.

My wife had booked accommodation for our family, to attend her niece's wedding. (They were flying in from the UK and getting married in Durban) dates: Arrival: 18 Aug 2020, Departure: 23 Aug 2020

Due to the COVID 19 worldwide pandemic, our President implemented a national lockdown and closed international borders including flights, etc.

During this period my wife's niece and fiancé have canceled their wedding plans for South Africa and opted for a registered marriage in the UK.

My wife has been in contact with Amanda, Yolandi & James (***********; ***********) for our full refund. Which was promised and committed to us via email. To date, we have not received proof of deposit, or have we had any of our numerous emails responded too.

As you are aware many people are struggling economically right now due to COVID 19, We are no exception.

At the end of the day, San Lameer Villa Rentals has to be professional enough to recognise that they need to be accountable and professional in their course of action. And refund the money due immediately.

I look forward to your urgent action, on this serious matter.

Kind Regards, Craig Letcher