POOR CUSTOMER SERVICE SAN LAMEER HOTEL!!

Poor customer service. Booked in at san lameer hotel last night. Lovely room,but heater never worked and no coffee pods with coffee machine?? I called desk manager Thandeka. She said she would call back in 5 mins. She didnt. Someone else called 50 mins later, and she promised to get the GM to sort it out. It never happened??? We felt totally neglected??!! Poor customer service san lameer hotel!!!