1 reviews | Active since Sept 2018
Don't do breakfast service at San Lameer.
We spent a long weekend at San Lameer Estate at the end of April, and booked breakfast for our party of 10 on Sunday morning 29 April. After a 10 minute wait to be taken to our table, we were ushered to a dirty table. The staff member who then came to prepare it for us, was clearly unable to do so, and we assisted. We then proceeded to have breakfast, and found that every serving plate was empty, including the water jugs - and I have pictures to prove it. There was one staff member only, at the omelette station, who was clearly struggling all by herself. On our return, I sent the resort an email outlining their poor service. They undertook to have somebody contact me to discuss the matter. To this date I have not heard from them. This is unacceptable and was very disappointing on the day. I would have expected a far higher level of service from a resort such as San Lameer. What prompted this message is a note I have just received via Whats App on 25 of the best holiday resorts in SA, and San Lameer features in this article. As a resort, I must give them credit - well situated, and accommodation is reasonable - but the breakfast is a clear no go. I cannot comment on other meals because we ate at restaurants surrounding the resort - which were all really great.
