Bad service

My friends and i went for trip to San Lameer on the 8th August 2020. We got there at 11:00 and we were told that we can only check-in at 14:00 so we must keep ourselves busy anywhere around they will call when everything is ready and they never called till we went back to check around 15:30. Checking in to our rooms we found beds in a terrible state and there was dust all over the chairs and tables at the balcony. There we so many restrictions due to covid19 but even though they made our stay a bit boring because there wasn't much to do but we understood. Shockingly we got water in a plastic jug in the fridge, no bottled water nor chocolate for the evening as they would do. Usually they have buffet breakfast but on that morning we were told that we can only order from the menu, the food was in small portions and burnt and we only got 1 boxed kiddies juice per person. I honestly felt like we have wasted our money going to that place. San lameer used covid as an excuse for everything and i see it as a ****************. They were totally not ready to open and they took their chances on our account. I feel that they were trying so hard to save on everything and forgot about satisfying us as their visitors. We were so unhappy with the service in total.