Terrible Service

<p>I need to express my absolute disgust in dealing with Zola Doch @ San Deck Tsogo Sun Sandton. As a Sales consultant she clearly needs customer service training as her mannerism when dealing and telephone etiquette leaves much to improve on. I do not expect you to bend over backwards for me but I certainly expect you to do your job and be polite when doing so.</p> <p> </p> <p>I sent a booking enquiry through with regards to a reservation at the San Deck for the 15/10/2016, clearly stipulating light meal and pre drinks as pre Bridal shower function for a few ladies.</p> <p>I clearly stipulated in the enquiry that we were attending a show @ 21:00 and would only have 1 hour between arrival and departure to Houghton thus food would need to be ready on arrival.</p> <p>After sending the enquiry through a second time she sent all information through to me and I proceeded to gather the necessary RSVP's from the ladies as per the information that I was provided with - not once was I informed that there was a minimum booking requirement. Only when I confirmed the booking and asked for an invoice to pay was I informed that we could not have the table as we were only 5 ladies.</p> <p>I then called her as I was abroad and explained to her that we were 5 ladies that were going to pop in @ 19:30 and leave @ 20:30. Food needed to be ready on arrival as we would only have one hour available. Clearly annoyed with me she said she did not receive any email with the food order (The food order that I had decided to call her about instead of emailing immediately as she stipulated that we needed to sit at the bar with no guarantee of a table) After explaining my situation a few times she confirmed that if we paid for everything in advance she would keep the table and we would not need to sit at the bar. Before putting down the phone I confirmed the time and that it would be 5 of us as I could clearly hear how annoyed she was. Payment was made on the 10/10/2016 and POP emailed to her.</p> <p> </p> <p>On Saturday 15/10/2016 we arrive there only to be informed that our 18:00 booking for 10 people was cancelled as we only got there @ 19:30. No booking for 18:00 could have been made as we were still attending her Kitchen tea at that time.</p> <p> </p> <p>We were then told to sit in a waiting area, after asking to be moved to a table from the waiting area we were seated at the restaurant as there was no space for us anywhere else. After a very heated conversation with Kagiso (Manager) a table was arrangedat the Deck. Only to then be informed that no payment was noted by Zola for the food. The food that was supposed to have arrived at 19:30 arrived at 20:25 meaning that more than half of my R1000 order could not be consumed as there was no time.</p> <p>I spent the majority of the evening fighting with San Deck staff or trying to sort out admin that Zola conveniently did not attend to despite having my RSA contact details.</p> <p> </p> <p>I am absolutely livid and disgusted at the mediocre service that I received from Zola. I completely understand that I am one of the many clients that she deals with daily, but due to her lack of service a evening that cannot be repeated has been spoilt for our bride to be without any remorse from someone that clearly has no idea how to do her job properly.</p> <p> </p>