Insurance Claim

The above mentioned company transported my furniture from Cape Town on the 28th of January to Durban. I have taken an All Risk Insurance with Samz to obviously be covered in event of any damages. My furniture was delivered to me in Natal on the 5th of February & upon Samz unpacking of my furniture I have found that a few of my stuff was damaged & immediately brought it to the attention of the delivery guy in charge & emailed Samz offices on the Monday that followed delivery. I was told to forward quotations to have my stuff replaced which I did & received an email from Delia the secretary confirming that she has received the quotations & has forwarded them to their insurance company. I waited three weeks thereafter for feedback from Samz & received nothing, so I emailed the secretary back to find out what was going on, then only she said to me that the insurance company rejected the claim on the grounds that my stuff was not totally damaged & only have scratches & dents which was not brought to my attention that scratches & dents will not be covered when I took the All Risk Insurance. They now are not paying for the damages of my stuff that was damaged by Samz upon transporting.