LN
Lihle N
1 reviews | Active since Sept 2021
01 Sept 2022, 07:51
POOR SERVICE DELIVERY
Booked my car on time. Brought my car on time. They ordered the wrong parts & did not do the whole job that I had requested. Had to wait beyond operating hours for them to finish. Not going there again.
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Samuels Service Centre's replyOfficial
24 Oct 2022, 15:35Dear Lihle,
Thank you for contacting us. Firstly our apologies for the delayed response in this regard.
We are sorry to hear about the poor customer service you received at one of our Service Centres.
We intend to launch an investigation to understand what transpired, how we can resolve the issue, and the best way to prevent such from happening in the future.
Kindly send us a WhatsApp message at – *** in order for us to save your details to update you on the progress of our investigation.
Thank you for your patience and understanding while we investigate this matter.
Sincerely
Samuels Service Centre Management
Thank you for contacting us. Firstly our apologies for the delayed response in this regard.
We are sorry to hear about the poor customer service you received at one of our Service Centres.
We intend to launch an investigation to understand what transpired, how we can resolve the issue, and the best way to prevent such from happening in the future.
Kindly send us a WhatsApp message at – *** in order for us to save your details to update you on the progress of our investigation.
Thank you for your patience and understanding while we investigate this matter.
Sincerely
Samuels Service Centre Management
Samuels Service Centre's reply24 Oct 2022, 15:35
Official
Dear Lihle,
Thank you for contacting us. Firstly our apologies for the delayed response in this regard.
We are sorry to hear about the poor customer service you received at one of our Service Centres.
We intend to launch an investigation to understand what transpired, how we can resolve the issue, and the best way to prevent such from happening in the future.
Kindly send us a WhatsApp message at – *** in order for us to save your details to update you on the progress of our investigation.
Thank you for your patience and understanding while we investigate this matter.
Sincerely
Samuels Service Centre Management
Thank you for contacting us. Firstly our apologies for the delayed response in this regard.
We are sorry to hear about the poor customer service you received at one of our Service Centres.
We intend to launch an investigation to understand what transpired, how we can resolve the issue, and the best way to prevent such from happening in the future.
Kindly send us a WhatsApp message at – *** in order for us to save your details to update you on the progress of our investigation.
Thank you for your patience and understanding while we investigate this matter.
Sincerely
Samuels Service Centre Management