Terrible customer experience
<p>This report continues from: http://hellopeter.com/samsung-south-africa/reviews/adh-claims-dispute-bad-service-***</p> <p> </p> <p>Refer to Ticket ID: 755691</p> <p> </p> <p>I've been at it with the repair company and Samsung since. Their policy allows for a complete repair or no repair at all. Everyone can confidently tell me that I am liable for the costs, as per their T&C's, but I'm yet to receive proof showing that I can't request to repair only the free items on my ADH claim.</p> <p> </p> <p>They're bullying me into paying the full cost now, even though I said that I would pay for repairs at a later stage, and are practically on the verge of returning the device un-repaired.</p> <p> </p> <p>I logged a Hellopeter complaint, spoke with the GM of Samsung;s repair company, a senior rep named Sthembiso (this guy, very evasive, actually suggested that I rather take case to National Consumer Commission) , and requested to speak with a manager (haven't heard from Leonard since he was first mentioned by Sthembiso). Still not looking any better than before.</p> <p> </p> <p>Physical damage isn't covered by the warranty either, so I can't just ask for their ADH guys to skip repair and arrange for Samsung to repair after. I might have to log another Hellopeter complaint for this one to land with the right set of eyes I'm afraid.</p> <p> </p> <p>I have lost all faith in Samsung as a brand after this customer experience. The cellphone costed almost R13k at the time, so ADH was definitely something that persuaded me to purchase the device. I wouldn't recommend Samsung to any friends or family - 1/10 rating from me etc.</p>