Missing Samsung Note 8!

Item: Samsung United Kingdom
Rating: 1

This incident refers to a matter in South Africa, but i would like other Samsung users to view what i have made gone through. In Feb 2016 i took my tablet to the Samsung repair Center in Century City. I recieved a quote from them and requested a new quote as they said my screen needed replacing. Someone came back to me on the 22Feb2016 and said that the reviewed the tablet and indeed have made a mistake, but now it seems like my tablet has been ROOTED (which i never ever did)! No apology given. Firstly they tried to quote me an extra R1750.00 for a screen!!! If i did not query this quote they would have gone ahead and replaced my NOT broken screen. A few days went by and i did not recieve the new quote, i emailed them directly on 2March 2016, no response! On the 22 March 2016 i mailed them again, no response! I tried calling them and there was no answer. I called again the following week and no answer. I called JHB head office, only to be told that this branch has closed down, and i will be contacted regarding where and how to retrieve my tablet. I spoke to MBongeni and was given a ref no ***. I called them again 5 April 2016 and was told that someone tried contacting me the previous day! Why can i get no answer regarding my tablet? Im utterly disappointed in the terrible after service of Samsung, I would like to be contacted by your Client service manager. Or i will take this matter further! Not only did i recieve a quote that was over estimated by nearly 2k, i was not even told the branch closed down, i had to call Durban then JHB to recieve this news. Please get back to me regarding this matter?

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Replies (1)

's updateReviewer Update

10 May 2016, 13:28

Thank you Samsung has rep**** to me with contact numbers and names of where i can locate my device

's update10 May 2016, 13:28

Reviewer Update

Thank you Samsung has rep**** to me with contact numbers and names of where i can locate my device