JF
Jun F
1 reviews | Active since Jul 2011
24 Oct 2022, 12:25
ZFold3 screen nightmare
I have a Zfold3 which requires the inner screen guard to be replaced, being sent from pillar to post to 3 different authorised repair centres only to be told they don't have the tools to replace the screen guard and I need to replace the entire LCD. This is really unacceptable and I would recommend anyone to stay away from Samsung Fold range as there is clearly no after service available
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Samsung South Africa's replyOfficial
24 Oct 2022, 12:27Good day, Junaid,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^JL
Samsung South Africa's reply24 Oct 2022, 12:27
Official
Good day, Junaid,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards, Samsung ZA;^JL