ZFlip3 Faulty Screen Protector.

Good Day

I am very concerned around the quality of my Z flip 3. The phone was purchased on 13/09/2021.

Around 8 months later on the 09/06/2022 the phones built in screen protector started peeling at the crease. I took the phone to samsung Nandi drive for a replacement of the screen protector as per customer services advice. They did not do the replacement of the protector and told me I had to pay and they don't have stock. I had to fight with the technician and only then did they do the repair. They replaced the entire screen and the batteries under warranty.

Then on 29/11/2022 the exact same thing started happening where the screen protector starts lifting in the crease. They did the same thing and replaced the entire screen and batteries under warranty

Now since that last repair the exact same fault is occuring now where the screen protector is lifting at the crease. Secondly the phones battery life has not been the same ever since the first repair.

Now for such a premium phone this is absolutely not acceptable. This phone has no scratches, is brand new and has never been dropped. I am a very careful user considering the nature of the phone and I don't understand how these protectors keep lifting off after a while. Samsung has clearly advertised everywhere that this phone can fold up to 200 000 times and not break. Secondly when you first put the phone on Samsung warns you that the phone cannot be operated without the screen protector nor should you operate it without the protector. But you cannot have it replaced at Samsung without them replacing the entire screen which costs R9000. The main concern is that this has now happened 3 times in less than 2 years.

The phone is still under warranty and this is definitely a manufacturing issue. This is now the 3rd time that the same fault is happening. I want a replacement device as something is definitely wrong with this model. I no longer have faith in the Z flip 3 and I need to be replaced with the Z flip 4 as the flip 4 does not have the same issue. I will not settle for anything less and I do not want a repair as this phone has been more of a headache than anything. I also do not stay near a service centre and it's very costly traveling to and from the service centre.

I await your response on my replacement device, I will provide pictures of the state of the screen as well as repair slips, etc.

Regards Braden *** Account Number - BRA024